Dennis Sim offers many different courses, services, and live events to our students, each of which has its own refund policies. We stand behind all of our high-quality products and services and your satisfaction is important to us. All purchases made from us (including but not limited to website properties and digital courses) are covered by the following policies.
Unless otherwise specified, there is no refund on any digital products that we offer, and all sales are final. Once a download/digital access has been assigned to you, there is nothing we can retrieve back.
Please be aware that we do not accept any verbal modifications of these Agreements and the “no refund and no cancelation” policy stated in the Agreements is strictly adhered to. Further, any cancelations submitted prior to the full term of the agreement, in the case of a long term service such as a digital course, will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.
To ensure the quality of our products and services, every digital product that we offer also has a dedicated support email address provided upon purchase which you can reach out to if you encounter any issues accessing the digital content you have purchased. For assistance in finding the dedicated Customer Support team, or if you have any questions regarding our Refund Policy, please contact us at [email protected]